Synopsis

In this day and age, it is impossible to successfully run a business without an effective system for tracking performance. But IT savvy firms take things a step further, building digitized platforms that leverage IT to consistently elevate firm performance. As Weil and Ross point out, simply having an IT system and someone to run it does not set your company up for success. In this chapter, they discuss major problems plaguing IT services and outline a three-step process for building and exploiting a digitized platform and transforming IT from strategic liability to strategic asset. This chapter was originally published as chapter 1 of "IT Savvy: What Top Executives Must Know to Go from Pain to Gain."

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