Synopsis
This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
Book Details
ISBN-13 :
9783030682880
Publisher :
Springer International Publishing
Date of Addition:
2021-03-18T07:04:15Z
Language :
eng
Categories :
Computers and Internet
,
Nonfiction
,
COMPUTERS / Computer Science
,
COMPUTERS / Intelligence (AI) & Semantics
,
COMPUTERS / Online Services
,
COMPUTERS / Speech & Audio Processing
Usage Restrictions:
Copyright.
