As the field of tourism grows in maturity and scientific sophistication, it is important to fully understand the breadth and depth of vacation experience value....
Research delivers a multitude of approaches to value creation, represented here as a set of definitions, perspectives and interpretations of how tourists, as cu...
Research delivers a multitude of approaches to value creation, represented here as a set of definitions, perspectives and interpretations of how tourists, as cu...
Understanding the global hotel business is not possible without paying specific attention to hotel chain management and dynamics. Chains are big business, appro...
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how th...