Gregor Johann Mendel continues to fascinate the general public as well as scholars, the former for his life and the latter for his achievements. Solitude of a H...
The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business. It wish...
Stream International's Crawfordsville, Indiana facilities undertake the design and implementation of an activity-based costing project. After analyzing the cost...
byNorman Klein,Rosabeth Kanter
Traces the growth of Wainwright, a small automotive supply company, focusing on its commitment to quality in 1981 and the evolution of its quality culture. Brea...
byStephen Greyser,Norman Klein
Intel, the largest-selling manufacturer of microprocessor computer chips, finds itself in a brand-threatening situation when a flaw is revealed in its top-of-th...
byStephen Greyser,Norman Klein
Seeking to dispose of an outmoded oil drilling platform in the North Sea, Shell finds itself confronted by Greenpeace and other environmentalists. The protester...
PPG has built a state-of-the-art glass plant in Berea, Kentucky. The plant is pursuing the goal of a "self-directed workforce." The case describes the progress ...
Explores the uses of scanning technology, interactive software, and powerful data bases to assist customer relations representatives in resolving customer compl...
byW. Sasser,Norman Klein,Thomas Jones
Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-...
In this extraordinary and original work, Norman Klein examines the process of memory erasure in LA....